Terms & Conditions
Terms & Conditions of Sale1. Terms and Conditions:
These are the terms and conditions of our agreement which apply to all purchases of products by you from koncept.com should read them carefully. We may vary these terms from time to time and therefore you should check them before you make a new purchase2. Order:
You can submit an order for products to koncept.com by completing the details required on the order summary page and clicking the send order button. All prices are reflected in PKR and include VAT where applicable, providing free delivery nationwide is to a location in Pakistan. We are under no obligation to accept your order, but would normally do so where the product is available2a.
the display of any product on our website is in no way an offer by us to sell to you. It is your response that is the offer. Accordingly, we are not liable to sell you any product that might be quoted at a price lower than that meant by us.3. Acceptance of order:
We will notify you of our acceptance of your offer to purchase by email or call shortly after we receive it and at that point a binding agreement between us will be in place on these terms and conditions*. If we do not accept your order for any reason or the price of the product has increased between the time of the order and our acceptance of it (or if a supplementary delivery charge applies), we will email you to advise you of the change. You will then need to resubmit your order. Only are acceptable as payment for orders via this site.4. Delivery:
We make every effort to deliver all products within the Pakistan within seven working days of acceptance of your order. Where this is not possible, we or our couriers will notify you and, unless we state otherwise, ensure that your products are delivered within 28 days from acceptance. All deliveries will be made to you at the address specified by you in the order. We may, at our discretion and expense, deliver parts of your order separately. All deliveries must be signed for and you will be responsible for the products as soon as they are delivered and found to be in conformity to the contract. Ownership of the products shall pass to you once we have received payment in full. If we cannot deliver the products to you at the address you have specified for any reason (other than when we are at fault), we will notify you and store the products at your risk. If you wish us to redeliver the products to you, you will need to inform us and If we do not hear from you within 28 days, we will cancel the order and refund your payment to you less any reasonable delivery charges we have incurred.5. Payment:
For standard delivery we will charge from you via Bank transfer or Cash on Delivery. We take every reasonable care to ensure that your order is being delivered to you safely. If products are not available for any reason after we have accepted your order, we will let you know. We will not charge you for these products and will refund any amounts already paid (if any) by way of a Bank Transfer.6. Warranties:
The products which are sold via this web site have been designed to comply with the statutory legal requirements and relevant safety standards of the Pakistan. We can therefore make no representation or warranty that any product is compliant with health, safety or other legal requirements which apply outside the Pakistan. The majority of products will be covered for a period of 6 months from delivery, from defects in materials and workmanship. Please see our Returns Policy for more information. We will replace products (or, where relevant, the faulty part) free of charge or, refund to you the price of the products. This only applies if the instructions governing the use of the products have been followed. We will not have any further liability in respect of the products. This does not affect your statutory rights as a consumer.Terms and Conditions of Use
It is important that you carefully read these terms and conditions of use before you register with koncept.com because your use of our web site is subject to them.1. Terms and Conditions:
Thank you for using koncept.com. We provide services to you through our web site and those services are provided to you on the basis of these terms and conditions. Please note that they may vary from time to time without notice to you. Current terms will be made available as soon as possible on the website. When you use our web site or any of our services you may be advised that special guidelines or rules apply. Unless otherwise stated, these guidelines or rules form part of these terms and conditions.
These terms and conditions apply to all users (including casual browsers) whether or not the registration process has been completed.2. Description of Services:
You are able to benefit by using our web site from a large number of online services and resources which include information, planners and directories, online retailing, and any other services which we may add from time to time. We also may remove certain services from our web site. Certain services may have their own, additional special terms and conditions. These will be made clear to you before you use those services.
We may discontinue providing certain or all of the services on all or part of the web site at our discretion and without notice to you. We will, however, endeavor to let you know of this via our site.3. Registration:
Certain services are only available if you complete the registration process. By completing the registration process, you are stating that you are at least eighteen years of age or a minor with parental consent or that of a guardian to use our web site. Please note: All minors are recommended to discuss these terms and conditions with their parents or guardians before completing the registration process.
In return for you using our web site and benefiting from our services, you agree to: provide true, accurate, current and complete information about yourself where required in the registration form, and to ensure that this information is kept accurate, complete and up to date. Once you have completed the registration process, you will have specified a username (email address) and a password. You must ensure that you keep your username and password in a safe and secure place and that you do not disclose them to anyone because you will be fully responsible for all activities which occur under your username and password. It is your responsibility to immediately notify us of any unauthorized use of your username and password or any other breach of security as soon as you become aware of it.4. Code of Conduct:
You are responsible for anything which you transmit or receive to, from or via or post on our web site. We do not control or screen the content of what is posted to, from or via our web site by our members or third parties, and accordingly we do not guarantee its accuracy, integrity or quality or that it will not be objectionable to you.5. Proprietary Rights and Licenses:
All text, software, music, sound, photographs, graphics, video, page layouts, design and other material that is contained on our web site or is part of our services, is protected by our and their copyrights, trademarks, service marks, patents or other proprietary rights and laws.6. Advertisements and Promotions:
We may use our web site or any of the services we provide or in any of the correspondence we send to you to run advertisements promoting products and services we offer or any of its subsidiaries, or any person or corporation duly authorized by us to advertise or promote their product or services through us. Graco Baby shop or affiliate promotion codes cannot be used in conjunction with any other promotion or offers.7. External Links:
We may provide links or other web sites or resources. These are provided purely as a matter of convenience and we do not endorse the contents of those web sites. We are not responsible for the availability of these web sites, nor will we be liable in any way for any loss or damage which you may suffer by using those web sites. If you decide to access linked third party web sites you do so at your own risk.8. Disclaimer of Warranties:
You agree that: 8.1: your use of the web site and our services is at your sole risk. The web site and services are provided on an as is and as available basis. We expressly disclaim all conditions of any kind, including but not limited to conditions of title, fitness for a particular purpose, satisfactory quality and non-infringement of proprietary or third party rights;8.2:
to the extent that it is lawfully possible to do so, we make no warranty that (a) the web site and our services and/ or any information will meet your requirements, (b) your access to and use of the services will be error-free, (c) any errors or inaccuracies will be corrected. Further, if your use of the web site results in the need for servicing or replacing equipment or data, this will not be at our risk and expense; 8.3: no advice or information, whether oral or written, obtained by you through or from the web site or from our services will create any warranty not expressly stated in these terms and conditions. If you have any questions about the above, please contact us on 34140600 or by writing to us on our website at Customer Care Service.9. Use and Storage:
We may establish general practices and limits concerning the use of the web site and the services we provide, including limits to the size or number of e-mail messages you send or the time that messages may be stored or posted on our web site. We are entitled to delete any material at any time and we will not be liable in any way for deleting or failing to store or post any material which you may transmit to us.10. Suspension and Termination:
We may in our sole discretion suspend and/ or terminate registration or use of our web site or our services at any time and we shall not be liable to you or any third party for any loss or damages suffered on account of such suspension and or termination. Typically, we would only do this where you have not used our services for some time or if we believe that you have acted inconsistently with those terms and conditions. However, there may be other reasons why we would suspend and/ or terminate.11. Trade Mark Information:
Koncept is the registered trademark of Koncept in Pakistan. You agree not to display or use either or both in any manner.12. General:
These terms and conditions constitute the entire agreement between us in respect of the use of our services and of our web site and supersede any and all prior agreements, arrangements and representations (save in respect of those made fraudulently). Data and certain other information you provide is subject to the term of our Privacy Statement, which can be accessed by clicking on the privacy statement section of our site under Help.
For up-to-date information on our services and all support facilities or if you are dissatisfied with our web site, our services or have any questions concerning these terms and conditions, please contact us on 34140600 or at [email protected] or by writing to us at CustomerCare Service.
- you are the sole author and owner of the intellectual property rights thereto;
- all "moral rights" that you may have in such content have been voluntarily waived by you;
- all content that you post is accurate;
- you are at least 13 years old;
Ratings and written comments are generally posted within seven business days. However, Koncept, reserves the right to remove or to refuse to post any submission for any reason. You acknowledge that you, not Koncept, are responsible for the contents of your submission. None of the content that you submit shall be subject to any obligation of confidence on the part of Koncept, its agents, subsidiaries, affiliates, employees, partners or third party service providers and their respective directors, officers and employees. By submitting your email or SMS address in connection with your rating and review, you agree that Koncept, providers may use your address to contact you about the status of your review and other administrative purposes.Customer Review Policy & Guidelines
Koncept, takes your customer feedback very seriously, so we can continually improve our products for other parents and children.
1. All reviews, both good and bad, are read by the relevant buyers or product technologists and where appropriate they will work to improve the product based on customer feedback
2.We post all reviews just as the customer has written them, as long as they only refer to the product and do not contain offensive language. We reserve the right not to post reviews which could offend or mislead, for example reviews containing any of the following types of content:
- Obscenities, discriminatory language, or other language not suitable for a public forum
- Advertisements, "spam" content, or references to other products, offers, or websites
- Unfair or improper critical, or spiteful, comments on other reviews posted on the page or their authors
- Where a product has changed, we will edit or remove comments which no longer apply (both good and bad) so that other customers are not accidentally mislead
If you wish to share feedback with us about product selection, price match guarantee, ordering, delivery or other customer service issues, please do not submit this feedback through a product review. Instead, contact us directly.